Our current processing time for a ready to ship item is 2-3 business days and handmade item is 5-10 business days. You will receive a shipping confirmation email once your order has shipped.

In most circumstances it is more than likely that you have entered your email address incorrectly or it has been sent to your spam folder, please email contact@thesweetdarling.com with your name and order number after checking this. Our team will amend this for you as soon as possible to ensure you receive all tracking updates.

Yes, we ship worldwide. The shipping fee varies by location. Please visit our policy page.

Sweet Darling accepts payment via Amex, Visa, Mastercard, Afterpay. Gift Cards and Credit notes can also be used.

First thing is to ensure your return falls inline with our return requirements. You can then follow the link below to purchase and print a returns label and dispatch your order within 7 business days of receiving it. If you are international, you will need to take your return to a local post office and dispatch from there. At this time we do not offer free returns. 

Refer to our Refunds page.

Due to the handmade nature and hygiene of our products, we do not offer a refund or exchange for change of mind or wrong size. Please carefully select your items and be sure to enter the correct sizing prior to checking out your items.

We unfortunately do not provide refunds.

For more information please see our Refunds page.

If you are not completely happy with your purchase, please read our returns policy and conditions carefully to ensure you are eligible to return your purchase and receive a store credit.

Faulty Items: 

A faulty item claim must be made within 7 days of receiving the goods. For faulty products please email contact@thesweetdarling.com with a description of the fault. Please include your original invoice number along with any photographs.

Change of Mind & Incorrect Sizing:

Due to the handmade nature and hygiene of our products, we do not offer a refund or exchange for change of mind or wrong size. Please carefully select your items and be sure to enter the correct sizing prior to checking out your items.

Conditions of Returning: 

You must email contac@thesweetdarling.com to receive and complete the returns form and enclose it with the goods you are returning.

The returns form and goods must be returned to the address at the top of the page and be inspected by us before we are able to issue you a refund or a store credit. 

If upon inspection by us, the product is deemed faulty, the cost of the return shipping expense will be covered by us.

We do not accept responsibility for items that are lost or damaged by your courier when being returned to us. We recommend you keep a copy of your couriers tracking number for your follow up.

Once we receive your return and subject to the conditions above, we will issue you a refund or store credit covering the cost of the item.

Missing Parcel:

Parcels that are marked "Returned to Sender" due to an incorrect address given, or a missed delivery, or a delivery that cannot be made due to “unsafe location”, “unsafe to leave” will be mailed again at the expense of the buyer. Any costs that occur with accepting a return of a defective product or returned mail will be billed to the buyer.